Customer service contributes to customer satisfaction Essay

Presentation: In this Assignment I need to depict how steady and solid client assistance adds to consumer loyalty, clarify why introduction, relational and relational abilities are essential to client assistance. What's more, I will likewise foresee and address the issues of in any event three unique clients in a scope of circumstances. Errand 1 In this errand I ought to depict how steady and dependable client support adds to consumer loyalty. The national shopper board accepts that savvy organizations ought to guarantee that a similar individual from staff manages an individual client from the earliest starting point to the end what implies on the off chance that you invite a client you should attempt to manage the client and help the client till the client needs to go or dos not need your assistance any longer or till he purchase something. While this is the perfect, it isn’t consistently conceivable. Thusly, most associations give extraordinary preparing to staff to guarantee that every individual has a similar methodology with outside client. This is probably going to concentrate on the accompanying parts of the activity. * Scope of occupation job †You should comprehend what you can do and what you can not do as an aspect of your responsibilities and the sort of issues you should allude to a boss. This ought not stop you utilizing your drive to determine a direct issue rapidly, for instance in the event that you don't have anything to do you should utilize your own drive to search for something to do work a client comes or if a client has an issue by not finding what he needs to get you can inquire as to whether they need your assistance and in the event that you can help them you should help by clarifying where they can get it from and you should take care that you don't exceed the constraints of your activity job by making game plan or guarantees that is outside your position. * Type and nature of item or administration †That implies you should know the scope of products or administrations that are accessible, on the off chance that you are selling consumable things, for example, chocolates. Any individual who sells costly things or complex administrations ought to likewise have the option to offer great guidance on the best purchases or most dependable providers, in view of their own insight, input from different costumers and press reports. * Accessibility/Availability †There is nothing all the more aggravating for clients that to need something and afterward discover they are not accessible. This can identify with an item they have seen publicized yet which has now sold out for instance in the event that you have a meeting with somebody who can't see you for quite a while or a room in a lodging which is completely reserved. In this circumstance your main responsibility is to feel for the customer’s dissatisfaction; attempt to support them in the event that you can and give the data to your manager. This is significant. On the off chance that you have gotten numerous enquiries for something very similar in a day and baffled a great many people, the stock levels for this item ought to be investigated. * Staff demeanor and conduct †The significance of all staff having a reliably uplifting disposition and carrying on obligingly and expertly to clients can't be thought little of. This implies if your staffs have great mentality and conduct the clients will feel good and allowed to converse with the staff and it additionally causes clients to feel esteemed and regarded. * Timing †Approaching individuals at an inappropriate time, or on the off chance that they are focused on, resentful or occupied can get an awful reaction. In the event that you do this coincidentally, basically apologize and state you will get in touch with them later. Monitoring your planning likewise implies not keeping individuals standing by unduly; organizing arrangements, calls and conveyances at your clients comfort, not yours; and never neglecting to get back to individuals precisely as you guaranteed. By along these lines you seem dependable to the clients. * Meeting explicit client needs †The aptitudes of addressing client needs includes distinguishing these by conversing with the client, and afterward coordinating them to the scope of merchandise and enterprises that you can offer. Most clients are satisfied with this part of client care since it gives them a feeling of significance. Errand 2 In this errand I ought to clarify why introduction, relational and relational abilities are imperative to client assistance. Introduction abilities †These aptitudes identify with me as an individual. What do others see as I approach? Do I pull in them or caution them? This has nothing to do with great looks yet everything to do with an inviting grin, fitting garments and a brilliant appearance. Introduction abilities include: * Body language; Body language is one of the introductions aptitudes. Non-verbal communication is a term of correspondence utilizing body developments. One of the fundamental non-verbal communication signal is the point at which an individual is folding his arms over the chest this can imply that the individual is setting up a hindrance among himself as well as other people yet it can likewise imply that a the individual is communicating resistance this is extraordinarily along these lines, if the individual is inclining endlessly from the speaker. Be that as it may, folding his arms over the chest can likewise imply that the individual is profoundly considering something. You can show somebody that you are keen on what he is letting you know whether you keep eye to eye connection. * Another introductions aptitude is additionally the clothing standard which implies in the event that you work in an office you need to wear a dress or in the event that you are working elsewhere where they have their own uniform you should wear their uniform and it must be perfect. Numerous individuals will think of it as inconsiderate if your dress is excessively far over the clothing regulation. Excessively far methods in the event that you are working for instance in ASDA and you are wearing a coat to work, numerous clients won't realize that you are one of the staffs. In any case, in the event that you are working in a domain where they don’t need to wear any uniform, at that point you should have a decent sense to dress appropriately. * Facial appearance is additionally an introduction ability; outward appearance is an outcome from at least one movements of the muscles of the face. This development pass on the passionate condition of the person to eyewitnesses. Outward appearances are a type of nonverbal correspondence. Articulations are intently attached to feeling. It tends to be about difficult to stay away from articulations for specific feelings in such a case that you see somebody that you think the individual in question is exceptionally ugly you may show a concise articulation of sicken before you will have the option to reassume an impartial articulation and in the event that you don’t have this expertise it might be difficult for you to work in a domain with various clients or other staff individuals. Relational abilities are the means by which individuals identify with each other, as it were it implies how you carry on when you are managing others. Having constructive relational aptitudes increment the efficiency in a business. Relational aptitudes include: * First impression; your relational aptitudes are on appear from the second you welcome a client to the time you bid farewell and if your initial introduction to a client is acceptable the client may come back once more. * Behavior †This is your main thing and why you do it at the end of the day it is the activities or responses from you, for instance on the off chance that you are a constructive individual, you will ordinarily act in a chipper and well disposed manner to different people groups. * Attitude †Your disposition is the manner in which you think. For instance on the off chance that you are discouraged you will be contrary, on the off chance that you are exhausted, at that point you will be exhausted and on the off chance that you are glad you will be cordial to others. Relational abilities †correspondence is a procedure whereby data is bestowed by a sender to a recipient as such you have to address you client also and how you do this is significant. In the event that you are speaking with a client you should take care of your * Your discourse †this implies you ought to talk boisterous and unmistakably in such a case that you are talking too unobtrusively or miss the endings of words, at that point the client may have issues to get you. * Your language †this implies you should utilize fitting language for your client since it isn't suitable to utilize slangs and languages since the client won't comprehend what you are discussing. * The pitch of your voice †this implies you should deal with how you sound. For instance on the off chance that you need to converse with a gathering of individuals you should raise your head and talk all the more boisterously and plainly however without yelling. Also, you should realize how to pitch your voice to hold the interests of your client provided that you sound monotone the client will before long lose the intrigue. Undertaking 3 In this undertaking I ought to envision and address the issues of in any event three unique clients in a scope of circumstances. * Accessibility for impair people groups for instance those with wheelchairs. The business makes their stores available for wheelchair client by having huge signs that are clear and simple to peruse, an incline as an option in contrast to steps, the entryways ought to likewise be wide and simple to open and the widths are permitting wheelchairs and the tallness of counter zones and retires additionally permits wheelchairs. The business ought to likewise have toilets that address the issues of wheelchair clients. What's more, the staff ought to likewise set aside effort to help people groups in wheelchairs on the off chance that they need assistance. * Health and wellbeing †The business makes their store solid and safe by ensuring that all selling conditions are assassed for chance with the goal that any risks are limited, it implies, the business must keep the work environment clean, they should ensure that their floors, steps, steps, entries and passages are appropriately kept up and it is kept from any impediment and any substance prone to make an individual slip and fall. On the off chance that you, as a staff part, see something that can influence the wellbeing and security in the business then you ought to take care of business before something occurred, for instance on the off chance that you see something on the floor that can make somebody fall, at that point you should remove the thing from the floor or if the floor is wet you should put a sign there that the floor is wet so nobody can fall. * Email †The business ensures that they have an email account with the goal that they can send messages to c

Report Controversial Facts About The Test â€Myassignmenthelp.Com

Question: Talk About The Report Controversial Facts About The Test? Answer: Presentation: The character test is the way toward surveying the character of an individual and as far as the social commitment. The character tests help the individual to dissect the attributes of his/her character. One can comprehend his qualities and shortcoming and can improve the downsides in like manner. A character test additionally encourages one deciding the profession opportunity appropriate for him. The accompanying segment presents the character test business result and the appraisal of the equivalent. Character Test Result: The above picture presents the character test aftereffect of mine. The outcome shows that the character type is of the mine are ISFP, which means Introverted Sensing Feeling Perceiving (Leverage Your Personality Type, 2017). This kind of character involves the inward inclination as opposed to concentrating on the outside elements, which imply that I am progressively centered around my inside inclination and arrangement different circumstances and things as indicated by my own inclination about them or how those things or circumstances fit into my worth framework. The driving forces in me long for opportunity and are loosed regularly when others wouldn't dare hoping anymore. The driving forces accordingly for me have an imperative impact for surveying the character of mine. The character test suggests that the serious nature is noticeable in me for some particular circumstances. I can be appended and incorporated with specific circumstances on first colleague. Once more, it is conceivable that I can be disengaged or unapproachable from different events when I don't esteem the circumstances according to my driving forces. The character test expresses that the stylish sense in me is evident and conspicuous and that I have a solid partiality for magnificence and feel. The most reasonable vocation open door for me is to be a craftsman. The character test additionally expresses that I am unique and free in surveying a circumstance or process and trial (Portrait of an ISFP, 2017). It continues expressing that the individuals can misjudge or botch my character and can have an origination of mine being self-important or cheerful and joyful. Though, the undeniable reality shows that I pay attention to life and ceaselessly work for gathering explicit data and joining the equivalent with my own worth framework. Another part of the ISFP character, as the character test result presents that I have an extremely solid and specific arrangement of estimations of my own and that I reliably and continually endeavor to meet those in my life. The solid estimations of the ISFP type individuals like me are strongly and amazingly stickler and this lead the individuals to pass judgment on themselves with outrageous and superfluous brutality. This is the motivation behind why this sort of individuals doesn't give satisfactory credit to themselves for their own amazingly well deeds (Jankowski, 2016). The outcome says that the nearness of solid qualities in me makes me thoroughly consider of the container and not normally as others. It further says that I can't adjust my idea to other in a customary manner and that I generally locate a theoretical and diverse approach to create thoughts and dynamic procedure in an offbeat, individual and non-conventional ways. In any case, I attest that a portion of the realities said in the aftereffect of the Myers-Briggs promoting Indicator test are valid. This is genuine that I stress more on the individual worth framework than on the rationale. What's more, I have a solid instinct for ideal result of anything. In addition, the outcome about the nearness of the serious nature in explicit circumstances is valid. I additionally emphatically concur about the conspicuousness stylish excellence and masterful nature in me. In any case, the outcome about passing judgment on individuals and I with uncommon brutality for the flawlessness is something that I can't entirely concur. Myers-Briggs Type Indicator Test: The Myers Briggs Type Indicator (MBTI) test is one of the appraisal forms which is accepted to gauge the mental condition and inclinations of one individual as far as his propensity for seeing the world and deciding. In agreement to the MBTI test, there are sixteen unique kinds of characters, which demonstrate assorted mental examples of the individuals (Wang, 2015). This sorts decide various characteristics and qualities of their own, which is relevant to the individual having the sort as far as correspondence, vocation decision and others. In any case, the MBTI test isn't solid by numerous researchers. A few people depends on the test as it causes them to comprehend their possibility and that they can picked their profession alternative in like manner, however is recognized by the greater part of the researchers as untrustworthy. The essential purpose behind not depending on the MBTI test is that the test doesn't follow various hotspots for evaluating various individuals. What's more, the test just presents the surface information of ones character (Menekse, agiltay Ozcelik, 2015). The outcomes for each kind are same and surveyed from similar sources. Comparable outcomes are found by the majority of the individuals regardless of having various attributes and inclinations for things. In spite of the test being dubious one, the test is broadly utilized for the speedy appraisal of the character of the test. financial matters of the test are for the most part from America. More than two and half million Americans step through the exam in every year. There are likewise numerous organizations who utilize the test to survey the character of the representatives. The specialists present questionable considerations about the MBTI test. The test is questionable as a result of the unwavering quality and the validity of the test. The specialists contends about the honesty of the realities. The realities are normal and general for all individuals having the test. Additionally the master present their interests about the sorts of the test result as on the grounds that there certainly can be different sorts past the expressed ones. In any case, the test is perceived by the specialists as usable for the general appraisal of ones character. Some different tests like the MBTI test are Big Five, Predictive Index and Traitify among the mainstream ones (Top 5 options in contrast to the Myers-Briggs test, 2017). These tests are progressively like the MBTI test with some minor contrasts. Henceforth, the executives of the associations or a few people use utilizes these by and by. End: In this manner, it very well may be finished up from the above talk that MBTI test is one of the major and most utilized character test that prompts a general aftereffect of the people groups characters. The dependability of the test is as yet disputable, regardless of the wide utilization of the equivalent. In any case, there are comparable tests utilized by individuals for the character evaluation. Reference: Influence Your Personality Type. (2017). management.com. Recovered 13 September 2017, from https://www.humanmetrics.com/character/isfp-type?EI=-6SN=1TF=-3JP=-12 Menekse, G. G., agiltay, N. E., Ozcelik, E. (2015, June). Character type pointer models in genuine games: A contextual analysis in a careful route game. InInformation Technology Based Higher Education and Training (ITHET), 2015 International Conference on(pp. 1-4). IEEE. Picture of an ISFP. (2017).The Personality Page. Recovered 13 September 2017, from https://www.personalitypage.com/ISFP.html Top 5 options in contrast to the Myers-Briggs test - . (2017).Imeetcentral.com. Recovered 13 September 2017, from https://imeetcentral.com/top-5-options in contrast to-the-myers-briggs-test Wang, C. Y. (2015). Inclination proportions of square shape proportion on MBTI brain science types.Art and Design Review,3(03), 69. Jankowski, J. (2016).The Artist: Your Guide to the ISFP Personality Type. LOGOS MEDIA.

CFPB Issues Annual Fair Debt Collection Practices Act Report - OppLoans

CFPB Issues Annual Fair Debt Collection Practices Act Report - OppLoans CFPB Issues Annual Fair Debt Collection Practices Act ReportInside Subprime: April 29, 2019By Aubrey SitlerThe Consumer Financial Protection Bureau (CFPB) has released its eighth annual and statutorily mandated Fair Debt Collection Practices Act (FDCPA) Report. The report covers the supervision, enforcement, rulemaking, guidance, consumer education, and other activities conducted by the CFPB and the Federal Trade Commission (FTC) as they implement the 1977 FDCPA, which aims “to eliminate abusive debt collection practices by debt collectors.”In 2018, the CFPB received approximately 81,500 total complaints about first-party and third-party debt collectionâ€"one of the most common consumer complaint topics about financial products and services reported to the CFPB. The vast majority of complaints were issued by consumers with medical, telecommunications, or banking and financial services debt. According to the report, financial services debt drives the highest proportion (almost 40% ) of revenue for the entire debt collection industry. Consumers made complaints about a number of types of abuses, but most commonly their reports centered on debt collectors’ attempts to collect debt the consumer says they did not owe (40% of all complaints), debt collectors’ written notification about debt (20% of all complaints), debt collectors’ communication tactics (13% of all complaints), or debt collectors’ actual actions or threats to take negative or legal action (13% of all complaints).The CFPB notes that it sent about 51,700 (63%) of the 81,500 debt collection complaints it received back to companies to review and deal with as they saw fit. At the time of this report’s publication, the CFPB notes that those companies had responded to 95% of those reports with follow-up results or actions. The vast majority (90%) were already closed out either with an explanation or non-monetary relief, while a small percentage (3%) were still under review. A mere 400 of those 5 1,700 cases (1%) had been closed with monetary relief to the consumer.The report also cites six public enforcement actions they pursued stemming from alleged FDCPA violations. The CFPB won one of these actions, which resulted in an $800,000 civil penalty. The Bureau lost one case, and the other four cases remain pending in 2019. The report also discusses law enforcement actions taken by the FTC against phantom debt collectors, including those trying to collect on counterfeit payday loans.On the topic of policy and rulemaking, the report describes a number of “research and market outreach” activities it has undertaken to monitor, understand, and engage debt collection industry stakeholders. Director Kathy Kraninger’s opening letter notes that we should expect to see new rules issued sometime this year:  â€œThe Bureau will issue a Notice of Proposed Rulemaking relating to debt collection in spring 2019. The Notice of Proposed Rulemaking will address such issues as communication practices and consumer disclosures.” It remains to be seen whether new rulemaking will cover both first- and third-party debt collectors.The National Law Review points out that CFPB Director Kathy Kraninger has continued in her predecessor’s footsteps of including information from the FTC’s annual letter to the CFPB while excluding the actual text of that letter as an appendix.Learn more about payday loans, scams, and , and check out our city and state financial guides, including Florida, Illinois, Ohio, Texas, and more.Visit  OppLoans  on  YouTube  |  Facebook  |  Twitter  |  LinkedIn

Should Marijuana Be Legalized - 1714 Words

Julie Nguyen Nguyen 1 Professor Gary Jason Business Ethics 312 18 April 2016 Drugs in the United States There has been controversy centered around the thought of legalizing drugs in the U.S and the effects of legalizing or not legalizing drugs. There are several drugs such as cocaine, heroin, opium, to name a few, with the most common being marijuana. The question raised on this topic is whether we should prohibit drug use, making it illegal or only allow marijuana to be legal. Discussions on this topic mention that drugs will be available in the market despite marking it illegal and will still be accessible in the black market regardless whether we choose to have this option available. However, some argue that these†¦show more content†¦$8.7 billion in savings would result under marijuana alone, and 32.6 billion on the scale of other drugs, like heroin and opium. Nguyen 2 Many see the legalization of drugs an opportunity for financial growth in the economy. This would garner interest in California, as the state government faced a budget deficit of around $20 billion during the year 2011. Following this argument, both Waldock and Miron mention that costs saved from legalizing drugs are greater than the option of decriminalization. They argue that this result is the cause of three reasons, first, jail sentences or even arrests made for possessing a small amount is significantly decreased. Second, costs related to prosecution or incarceration in comparison to decriminalization, which is shown to be much more minimal in savings. Third, a tax can be placed in drug production and also for being sold as well. In addition, another benefit in which legalizing drugs can provide would it’s health benefits. This argument is more applicable for the drug, marijuana, as there are many uses for this drug for medicinal purposes. Massachusetts, California and New Jersey are some states that legalize marijuana and use of the drug under certain conditions. A medical condition that marijuana has proven to have shown a positive effect on is cancer. Many patients diagnosed with cancer who experience and have to go under chemotherapy find that marijuana helps in aspects of mood, nausea and vomiting and

The Veil Of Ignorance And Prejudice - 1555 Words

Many argue that justice is unattainable in today’s society. From racism to sexism and plenty of other â€Å"-ism’s†, American citizens seem to have accepted the fact that the world will simply always be unfair. They seemed to have agreed that there is nothing people can do to prevent others from creating unjust advantages for themselves; however, this has not stopped philosophers from wondering how people could make just and fair laws. Rawls’s â€Å"Veil of Ignorance† idea stands as one philosophical viewpoint that, if implemented, could seemingly make society fair and just in terms of rules, logic, and ethics. Rawls created his â€Å"veil of ignorance† as a way to attempt to make society more fair. In this idealized world, individuals would stand†¦show more content†¦In other words, due to the selfishness of the individual, a law would never be enacted that would allow for unfairness simply based on the fear that any particularly un just or unfair law could affect the very voter himself. For example, under this veil, no laws could be created that would allow for any â€Å"separate by equal† public transportation as was the case with Plessy v Ferguson in 1896. This law allowed for white and black people to have separate transportation; however, the transportation provided for white people was far superior to the transportation provided for black people. Under Rawls’s â€Å"Veil of Ignorance†, this law would never be supported, claims Rawls, due to the fact that each voter does not know their own race; therefore, each would acknowledge the possibility that this law could affect them negatively and, consequently, the law would never be approved of. Another reason Rawls claims unfair laws would cease to exist is due to unanimous voting. This allows for any one individual to â€Å"veto† any law he or she dislikes thereby making it impossible for anyone to claim they dislike after the veil is lifted. This also prevents an unjust majority from taking control against any one minority. These two factors, claims Rawls, would allow for a more just and more fair society. One law that would most likely get passed would be the freedom of religion. Because, when an individual is behind the veil, one does not know his or her religion, no saneShow MoreRelatedSociology : A Very Good Understanding Of Sociology955 Words   |  4 Pagesimagination. C. Wright Mills defined sociological imagination as â€Å"...the vivid awareness of the relationship between experience and the wider society.† (Mills, C. W.) It is a tool that sociologists and other social scientists use to escape their own prejudices and views to see something from another perspective. It is used to break free from ones own life and see things from another viewpoint different from your own. 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Administering, Implementing, And Providing Treatment Under...

administering, implementing, and providing treatment under such a multi-structured system can be complicated. The authors examine a treatment provider, who operates multiple facilities on the West Coast. This provider annually serves clients suffering from alcohol and drug addiction. About a third of their clients are residential, the remaining clients are outpatient. In addition, this provider offers services 24 hours a day, 7 days a week for chronically addicted individuals. Like other substance abuse programs, they are striving to meet policymakers and regulators’ specifications for evidence-based practices and making admissions decisions based on state required criteria centered on a continuum of care, mandated treatment, and ability to pay. Substance abuse programs cooperate and contend with a remarkable number and variety of stakeholder organizations, institutions, and individuals. They invest substantial resources in building and maintaining effective collaborations wit h stakeholders and work with many facets of the community to meet treatment needs while complying with regulations, ordinances, and payer requirements. This provider must cater to regulators’ demands for bookkeeping, reports, and certifications. Management and staff work together to build linkages with the local drug court, cultivate relationships with local senators and representatives, foster collaboration with the local police department, and partner with theShow MoreRelatedNebosh Paper 1 Q a8538 Words   |  35 Pagesof monitoring as part of a health and safety management system (Sept 2008) (6) (b) Identify the (i) active (proactive), and (ii) reactive measures by which an organization can monitor its health and safety performance. (5) (5) (c) Explain why monitoring reports should be submitted to the chief executive or managing director of the organization. (4) Answer: a) The importance of monitoring as part of a health and safety management system is it reinforces managements commitment to health and safetyRead MoreNebosh Paper 1 Q a8545 Words   |  35 Pagesimportance of monitoring as part of a health and safety management system (Sept 2008) (6) (b) Identify the (i) active (proactive), and (ii) reactive measures by which an organization can monitor its health and safety performance. (5) (5) (c) Explain why monitoring reports should be submitted to the chief executive or managing director of the organization. (4) Answer: a) The importance of monitoring as part of a health and safety management system is it reinforces managements commitment to health and safetyRead MoreOrganizational Culture And Leadership Of The Private Sector Within Malaysia8584 Words   |  35 Pagesgap for plurality in culture consisting of multi-faceted team members from dissimilar backgrounds. 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American Express Matrix Analysis free essay sample

An organization should conduct a SWOT analysis strategy with an aim of ensuring that it meets all its set goals. More so they will be at a position of identifying their competitors with whom they operate same businesses so as to ensure they remain competitive in the market. When evaluating the strength of an organization, organizations such as American Express should ensure that all the strengths of that organization are listed and more so it should ensure that all the profitable projects are well funded so as to ensure the set goals are achieved which will ensure profitability of the organization (Sharp, 2007). The organization should ensure all the strengths are well managed to ensure that other organizations do not get information on the management of the organization in a, way that they may get to manufacture same products that may confuse their customers for the original product. On the other hand, American Express should identify its weaknesses to ensure they solve their weaknesses in time before competitors realize it. We will write a custom essay sample on American Express Matrix Analysis or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This will ensure that the competitors do not get to take advantage of the weaknesses of the company to take their customers. The information of the organization should remain private and confidential to only the management of the organization to ensure there is no disclosure of information to other competitors. The management should also ensure the weaknesses are identified in time before the organization starts making losses in its sales. Organizations such as American Express should also ensure they identify all the opportunities that that they may venture in, to ensure expansion of the business. For instance, it may seek to establish new business in different part of the world where they may reach a large market share which will to increased profitability of the business. The organization may also, chose to enlarge the mother company other than establishing subsidiary braches in different countries. This will also ensure there are improved products as well as services offered to the customers which will make the organization attract a large market share. For progress in the business, organizations should also ensure that all the threats are identified to ensure the management is at a position of identifying other business organizations that are a threat and may remain to be competitive in the market. Through identification of the organizations that are a threat, an organization will be at a position of ensuring they improve their products and services so as to compete with them. 2. Advantages of SWOT Matrix SWOT Matrix is an important tool in every organization since it is used to evaluate all factors that ensure productivity of the organization towards the attainment of the set goals. It has an advantage of ensuring that there is increase in the profitability of the business as a result of identifying the opportunities that the organization may venture in. another advantage of the SWOT matrix is that the management team will be at a position of building opportunities as well as focusing on the strengths of the organization. Third advantage is that the organization will be at a position of forecasting future threats to the organization and be at a position of taking caution in all that they do. Lastly it is a flexible activity whereby employees may be allowed to make contributions towards the achievement of the set goals. Disadvantages of SWOT Matrix There are also some disadvantages associated with SWOT Matrix. For instance, it needs to be conducted regularly for it to be effective. Second advantage is that the process may lack structured information to have all the activities handled effectively. 3. Recommendations for the firm to follow for the next three years For the American Express to remain competitive in the market and attract a large market share, it should ensure that all its travel activities are well managed so as to ensure there are no dissatisfaction of the customers. There are many recommendations that it has to consider for the next three years. For instance, it has to reduce its cost to the customers. This will facilitate in ensuring satisfaction of customers as a result of affordable prices. Second it should establish other travel branches in different parts of the world the organization may use $3000 for the expansion. This will facilitate in attraction of a large market share which will result to increased profit. The organization should also ensure that it advertise all its services through various media services that will meet many customers with an aim of convincing them to prefer their services as compared to those if other organizations. 4. Comparison of the my recommendation with those of the organization American Express has plans to establish some more companies in other parts of the world which compares with the recommendations offered for the next three years, since it is recommended that the organization should establish other branches in different areas with an aim of attracting a large market share. The recommendation of advertising also compare with that of American Express since they have a plan to identify online services to attract many customers. American Express also considers partnership with other organizations which will enable it to be more productive in the travel industry. 5. How to Implement the Recommendations American Express should ensure that it will have the best media that will offer correct information of all the services offered by the organization. This will ensure publicity of the organization which will increase customer satisfaction. This should be done thrice in a year to minimize the cost and increasing profit. When establishing new branches, American Express should survey an area to ensure it has the right target group. This will increase the number of customers served as well as the places in which the organization operates. The organization should ensure that its expansion is done after every two years. 6. How to evaluate the recommendations offered For the American Express to ensure that the recommendations offered will be achieved, the organization first needs to establish a, specific team that will lead the organization towards the achievement of the set recommendations. For instance, the sales manager should ensure that all sort of advertisement are made with an aim of reaching a large market share as well as ensuring all services offered by the organization are known to the customers. The team should ensure that all the set goals of the organization are achieved to ensure progress of the organization. Grand Strategy Matrix 1. Grand strategy matrix is an instrument used by the organization in ensuring that there are developed strategies that the organization will follow so as to ensure there is achievement of the set goals which will result to increased profitability. The matrix has four quadrants that the management should consider while setting strategies for the business operations. American Express should exercise all the four quadrants of the Grand Strategy Matrix so as to ensure they remain competitive in the market. This quadrant allows an organization to concentrate on the existing market so as to ensure they attract more customers with an aim of earning more profit (Fred, 2011). In this case American Express need to only settle in one range of business that is, travel business with an aim of prospering in all parts of the world. In the second quadrant, American Express is required to evaluate its businesses with an aim of identifying their position in the business. The organization should evaluate its competitive advantage and use it to compete with other competitors who are in the same line of business. In the third quadrant, American Express should ensure that they evaluate their weaknesses and their slow productivity in the market so as to ensure they sustain continuity in the business. The organization should consider the opinion offered by the management that will enable them increase their productivity rate. . Advantages of Grand Strategy Matrix The matrix has an added advantage to the organization. For instance it helps the organization to identify activities that needs to be incorporated in t6he business operations that will have it productivity increased. The second advantage is that the matrix is effective in the business operations and the knowledge is instilled in the management of the organizati on which facilitates them in achieving the set goals as well as making the travel business effective to its customers. The only disadvantage is that the matrix to some extent they may be expensive to accomplish all the process of ensuring quality of services of the organization is achieved. 3. Recommendation of the strategies of the firm that need to be followed for the next three years The firm should ensure there are set strategies that will be used in ensuring increase in productivity in terms of travel services. For instance the organization should ensure all the services are f quality that will facilitate in attraction of many customers in all parts of the world. Advertisement should be ensured through reliable media. The cost of the advertisement should be $100 within a year so as to ensure the advertisement cost will not exceed the output. American Express should also ensure recruitment of qualified staff that will be hand working and remain courteous to the customers with an aim of attracting them to prefer their services. The estimated cost for the recruitment process will be $50 in a year for the next three years. . Comparison of the actual recommendation with the ones provided The recommendations offered is that the organization should employ qualified personnel to ensure there is quality services offered to the customers. The organization also has recommendations for having quality staff that will be retain by the organization. The company is also recommended to improve their services offered to their customers so as to retain them and remain competitive in the organization. The company also recommends that there should be quality services to the organization which will facilitate increase in the market share. 5. How recommendations will be achieved For an organization to achieve all the recommendations, it has to work towards the achievement of the set goals. For instance the process of recruitment of new staff should be conducted without discrimination. For instance the process of recruitment should be done for one month and three months given notice to the potential, candidates to apply for the job. The advertisement process should also be made through media that is accessed by many customers. It should be done three times in a month for the next three years so as to make their services known to the customers. 6. Evaluation of the set Strategies For the American Express to ensure there is achievement of the established recommendations there must be an established group of the management of the organization that will be dealing with the evaluation of the activities that are being carried on towards the achievement of the set strategies. On the other hand there must be set funds that will be used in ensuring there are quality services to achieve the strategies.